Foundation Course in Front Office Operations

ELIGIBILITY

Form 4 or equivalent

Duration: 200 hrs

SCHEME OF MODULES

Introduction to Tourism, Hospitality and Hotel Industry, Front Office. Reception at hotel, Guest Relation in hotels, Reservation of rooms, Night auditing in hotels, Concierge service, Porter service, Telephone handling, General information on Mauritius, Labour law and catering remuneration order

Certificate in Reception Operations

ELIGIBILITY

Form 4 or equivalent / Foundation Course in Front office Operations

Duration: 480 hrs

SCHEME OF MODULES

Security practices, Customer care, Personal presentation, Safe practices, Fire prevention, General reception procedures, General front office procedures, Advance reservation procedures, Guest accounting procedures, Selling and marketing techniques

CERTIFICATION

City and Guilds

Diploma In Reception Operations

ELIGIBILITY

Form 4 or equivalent / Foundation Course in Front office Operations

Duration: 480 hrs

SCHEME OF MODULES

Security practices, Customer care, Personal presentation, Safe practices, Fire prevention, General reception procedures, General front office procedures, Advance reservation procedures, Guest accounting procedures, Selling and marketing techniques

CERTIFICATION

City and Guilds