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Customer Care/Attitudes

ELIGIBILITY

Form 3

Duration: 12 hrs

SCHEME OF MODULES

      • Understand the customer
      • Know the stratification of customers
      • Analyze the 4 C’s in Customer care
      • Identify the changes in customer habits through changes
The Necessary and Effective Habits

ELIGIBILITY

Form 3

Duration: 10 hrs

SCHEME OF MODULES

      • Understand vision and mission statements
      • List the necessary habits
      • Adopt the right attitudes
      • Improving effectiveness
      • Adopt positive thinking
Team Work and Importance

ELIGIBILITY

Form 3

Duration: 20 hrs

SCHEME OF MODULES

      • Who is the team?
      • Creating the team
      • Creating the synergy in the team
      • Monitor teamwork
      • Create team spirit
      • Team building exercises
Risk Management Course

ELIGIBILITY

Form 3

Duration: 16 hrs

SCHEME OF MODULES

      • Introduction to Risk Management
      • Risk Strategy
      • Risk Assessment
      • Risk and Organizations
      • Risk Response
      • Risk Reporting


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